Return & Refund Policy
Simple, Fair & Customer-Friendly Returns π
At larfdsiawvβ’, your shopping experience matters to us. We want every order to feel reliable, transparent, and worry-free. This policy explains how returns, exchanges, and refunds are handled when you shop with us.
1. Return Window π¦
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the product must meet the following conditions:
β’ The item is unused and in its original condition
β’ Original packaging, labels, and accessories are included when applicable
β’ A valid receipt, order number, or purchase confirmation is provided
β’ The item has not been damaged, altered, or used after delivery
Items that do not meet these requirements may be refused or returned to the customer.
2. Starting a Return βοΈ
To request a return, please contact our support team first:
Email: service@kouitz.com
When reaching out, please include:
β’ Your order number
β’ The email address used at checkout
β’ The reason for your return request
β’ Photos, if the item arrived damaged, defective, or incorrect
Once your request is reviewed and approved, we will send you return instructions and let you know where to ship the item.
β οΈ Please do not send items back without approval.
Returns sent without prior authorization may not be accepted or processed.
3. Damaged, Defective, or Wrong Items π οΈ
Please inspect your package as soon as it arrives.
If your item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at:
Our team will review the issue and help arrange a suitable solution, which may include a replacement, exchange, or refund depending on the situation.
4. Items That Cannot Be Returned π«
For safety, hygiene, and order-processing reasons, some products may not be eligible for return.
Non-returnable items may include:
β’ Used or opened items that cannot be resold
β’ Customized or personalized products
β’ Gift cards
β’ Clearance, final-sale, or promotional items
β’ Perishable goods, if applicable
β’ Items returned without original packaging or proof of purchase
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Exchanges π
The fastest way to receive a replacement item is to return the original product first and place a new order for the product you want.
Once the returned item is received and approved, your refund will be processed according to our refund policy.
This helps avoid delays and ensures the replacement item is available at the time of purchase.
6. Refund Review Process π³
After your returned item reaches our return location, it will be inspected by our team.
We will notify you once the return has been reviewed.
If approved:
β’ The refund will be issued to your original payment method
β’ Processing may take up to 10 business days after approval
β’ Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
7. Shipping Costs & Return Labels π
Return shipping instructions will be provided after your request is approved.
Depending on the reason for the return, return shipping costs may be handled differently:
β’ If the item arrived defective, damaged, or incorrect, we will help resolve the issue fairly
β’ If the return is due to personal preference, size, color, or change of mind, return shipping may be the customerβs responsibility
β’ Any original shipping fees may be non-refundable unless required by applicable law
Please follow the return instructions carefully to avoid delays.
8. EU Customer Return Rights π
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days for any reason.
To qualify, the item must be:
β’ Unused
β’ In original condition
β’ Returned with original packaging
β’ Accompanied by proof of purchase
This right applies in addition to our standard return policy where applicable.
10. Our Commitment β¨
At larfdsiawvβ’, we aim to make returns and refunds clear, fair, and easy to understand. Your satisfaction is important to us, and our support team is here to help resolve eligible return issues as smoothly as possible.